Refund policy

We accept returns within 15 days of delivery.

To be eligible, items must be:

• Unworn and unused

• In their original condition

• With all tags attached

• In original packaging

A valid proof of purchase is required.

To request a return or exchange, please contact us at
outlyrethebrand@gmail.com or call +20 10 97812063 within 15 days of receiving your order.

Returns sent without prior approval will not be accepted.

Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Cash on Delivery (COD)
For orders placed using Cash on Delivery, refunds (if approved) will be issued via bank transfer or store credit, as cash refunds are not possible once payment has been collected by the courier.

Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery so we can resolve the issue promptly.

Sale Items
Sale items and gift cards are final sale and cannot be returned or exchanged.

Exchanges
To exchange an item, please request a return first. Once approved, you may place a new order for the desired item.

Refunds
Once your return is received and inspected, you will be notified of approval. Approved refunds are processed within 7–10 business days, depending on your payment method.